My API Key is not working / I cannot…

Please make sure the API Key you sent us is the one that you are trying to log in and it is still valid in your exchange platform as well. We hope you haven’t updated it in your exchange because once we send your copy, it is not possible to update your API Key unless you buy a new one here as an extra license.

Please read the above questions to understand why we can’t simply update your keys. Your registration is final.