The contact form is used only for emergency purposes. If your question was a technical one on how to use CAT Bot, you should ask it in our community pages. We must have directed you by e-mail over there but sorry if we haven’t already. Please take your time to join in and ask our experts there. Your problem will get solved, no worries.
A refund is not possible due to API Key registrations and we cannot just erase it in our servers. Because we don’t have them. Once you get your copy, only you have it and even if we refund your money, we cannot know if you continue using it. So please take your time to join the community, read our tutorials, ask if you don’t understand and try to learn taking benefit of CAT Bot. You will love it once you get the hold of it.
But if you still want to give it up, you can of course sell your core license. You can do that in our community pages as well. We are sorry to see you go.
Please make sure the API Key you sent us is the one that you are trying to log in and it is still valid in your exchange platform as well. We hope you haven’t updated it in your exchange because once we send your copy, it is not possible to update your API Key unless you buy a new one here as an extra license.
Please read the above questions to understand why we can’t simply update your keys. Your registration is final.
Please make sure our e-mail address (firstname.lastname@example.org) is in your trusted contacts and the e-mail we have sent is not in your Spam folder already. If both cases are true, please drop us a message either through the contact form or send us an e-mail (which usually automatically adds us trusted as well) and we will sort it out. Don’t panic.
It usually takes only a few hours until we compile your copy with your API Key(s) and send the download link to your e-mail address but anything between 6 to 24 hours before we have had an opportunity to prepare can be accepted normal. Don’t worry, you will receive it soon.